Call Center

Published by Abdullah Haroon

on August 27, 2022

Customer experience is critical for businesses, especially those offering contact center services and omni-channel solutions to customers. If you belong to an organization that considers it its duty to meet the demands of its customers, you can use CX to improve business. It provides you with live video customer service and customer support. In this, […]

Published by Abdullah Haroon

on August 23, 2022

In today’s digital world, the call center industry is prevalent among all the industries because every business requires a call center for its promotion and marketing. In the healthcare business, it is very important to have a call center because it is pretty difficult to gather the patient’s data and convey your message to them. […]

Published by Abdullah Haroon

on June 13, 2022

Over the long term, Customer Service has addressed various queries from business leaders about outsourcing. Misleading decisions and fears associated with repeated outsourcing prevent companies from experiencing the benefits of an essential organization with the right call community merchants. The 7 most common Misconceptions of Outsourcing Call Center can range from concerns to handling the […]

Published by Abdullah Haroon

on June 01, 2022

Our industry does a great job of reflecting the various functions of agents within the call center or working from home and clarifying alternative shifts on the same project. One of our main goals as an industry is to continue to recruit talent. And having such knowledge can help us understand that if we do […]

Published by Abdullah Haroon

on May 24, 2022

Call center managers are in an interesting position these days. It’s no secret that various new metrics are challenging call centers and other contact centers. And with the advent of these new ways of doing business, companies are looking for new ways to evaluate their agents’ staff. And everyone is getting creative to go about […]