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Published by Abdullah Haroon

on August 30, 2022

The back office is the set of administrative departments and functions behind the company’s operations, such as legal, financial, HR, accounting, and other areas. Behind any business is a Back office, which handles customer support and tries to solve customers’ problems. Customers might not know that behind services and products is a back office handling […]

Published by Abdullah Haroon

on August 27, 2022

Customer experience is critical for businesses, especially those offering contact center services and omni-channel solutions to customers. If you belong to an organization that considers it its duty to meet the demands of its customers, you can use CX to improve business. It provides you with live video customer service and customer support. In this, […]

Published by Abdullah Haroon

on August 23, 2022

In today’s digital world, the call center industry is prevalent among all the industries because every business requires a call center for its promotion and marketing. In the healthcare business, it is very important to have a call center because it is pretty difficult to gather the patient’s data and convey your message to them. […]

Published by Abdullah Haroon

on August 05, 2022

Nowadays, outsourcing your company’s IT work is very important for companies to grow their business. By outsourcing, you can bring many benefits to your company, including dynamic capabilities, new technology within the market, strategic flexibility, speed, and increased process efficiency. When the outsourcing company and the business work together, it will improve many of the […]

Published by Abdullah Haroon

on July 26, 2022

The global business process outsourcing (BPO) market continues to expand. Business Process Outsourcing is contracting non-core business processes and operations to third-party vendors. Tech, IT and development IT outsourcing involves delegating network management, web and app development, and cybersecurity protection to IT firms in different countries. All the companies have started to grow and hire […]

Published by Abdullah Haroon

on July 18, 2022

You should improve your website to rank higher in search engines as part of regular maintenance of your website. 93% of online experiences don’t start without a search engine, so your SEO process can be technical and time-consuming. Yes, they are important to your online marketing efforts. Many small and medium-sized business owners do not […]

Published by Abdullah Haroon

on July 14, 2022

One of the biggest hurdles people face doing a new outsourcing business is taking a feature to zero and selling stuff. Also, it is understandable. It is probably the most important choice you will make for your business and will have long-lasting consequences on its prosperity or frustration. The most widely accepted mistake at this […]

Published by Abdullah Haroon

on July 08, 2022

By 2020, surveys and studies show that only 2.86% of e-commerce site visits turn into purchases. It means that businesses need to use tools to increase their e-commerce stores’ revenue further. Fortunately, the eCommerce tool has everything you need to build and grow your web-based store. Whether you need to get more leads, increase your […]

Published by Abdullah Haroon

on July 05, 2022

Any business’s paperwork is essential and can get lost if it is not maintained. According to a survey, about 75% of papers are lost or misplaced. The primary purpose of a record management system is to store business content over a long period. But it is not enough to do this because it is responsible […]

Published by Abdullah Haroon

on June 30, 2022

They support the client-facing aspect of your business, so your back-office functions are fundamental to you. Accounting processes or systems etc., play a significant role in the back office environment, so finding ways to manage your bookkeeping, employee records, and other financial responsibilities can greatly improve the performance of your back office.   Why your […]

Published by Abdullah Haroon

on June 20, 2022

Today, many people have lost their jobs as a result of this epidemic. And inflation is making it harder for many people to make ends meet. After the losses of 2020, many people who decided to re-employ are no longer working and networking options are still limited. A person wastes his precious time looking for […]

Published by Abdullah Haroon

on June 13, 2022

Over the long term, Customer Service has addressed various queries from business leaders about outsourcing. Misleading decisions and fears associated with repeated outsourcing prevent companies from experiencing the benefits of an essential organization with the right call community merchants. The 7 most common Misconceptions of Outsourcing Call Center can range from concerns to handling the […]